Transparent and customer-friendly policies for your peace of mind
Shipping Policy
At Aureum International Awards, Registered and Operating by ParalogiQ Services, we strive to ensure timely and secure delivery of all merchandise, including customized awards and trophies.
Delivery Timeline
Customized awards/trophies delivered within 8-9 weeks from order confirmation.
Shipping Charges
Costs vary by destination. Surcharges communicated at dispatch.
Tracking & Responsibility
Not responsible for packages marked "delivered" via tracking.
Return Policy
We stand by the quality of our products. However, due to the personalized nature of our merchandise, returns are not accepted unless the product is defective or non-compliant with the order.
Return Eligibility
Only defective/incorrect items qualify for returns.
Return Window
Request must be initiated within 15 days of delivery.
Return Process
Email info@eduhire.net with order details.
Resolution Timeline
Refund/replacement processed within 45 business days.